There are certain qualities that shine
through in every successful customer service representative. It is these
qualities that Paul Greene Wireless looks for when he is seeking an employee, primarily
due to his desire to be the best customer service company in the wireless
industry. He knows how valuable great customer service is, and that the right
staff helps to set your company apart from the herd.
Here are several of the qualities Paul Greene
Wireless looks for in a customer service representative.
Friendliness
The first thing a customer service rep must
have, says Paul Greene Wireless, is a friendly demeanor. The inability to be
friendly and congenial with your customers, as he knows, is a major red flag
for your business, and will in no way inspire repeat business. A friendly voice
and attitude is essential to creating a more memorable customer experience.
Honesty
Customer service reps, as he knows, must
always be honest and straightforward with customers. This is the best way, says
Paul Greene Wireless,
to demonstrate your respect for the customer, and to show that you have genuine
concern for their needs. Be honest with the information you have, about your
company’s capabilities to handle the problem, and the steps you are taking to
solve it.
Can-Do Attitude
No matter the size or scope of the problem,
says Paul Greene Wireless, a customer service rep must take a can-do approach
to finding a solution. Exhibiting to the customer your ability and will to
deliver a solution enhances potential for repeat business, shows you care, and
leaves an indelibly positive impression.
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